{"id":12,"date":"2026-02-01T13:48:22","date_gmt":"2026-02-01T13:48:22","guid":{"rendered":"https:\/\/thortrueffel.com\/?page_id=12"},"modified":"2026-02-05T21:56:31","modified_gmt":"2026-02-05T21:56:31","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/thortrueffel.com\/en\/refund_returns\/","title":{"rendered":"Refund and return"},"content":{"rendered":"<p>Please read carefully!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>Fresh\/living products can neither be returned nor refunded.<\/p>\n\n\n\n<p>No refund and return is possible additionally for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n\n\n\n<li>Heat mats<\/li>\n\n\n\n<li>Measuring spoons<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Reshipping<\/h2>\n\n\n\n<p class=\"translation-block\">If a shipment is returned because the customer failed to collect it from a collection point or provided an incorrect, incomplete, or unusable address, we will resend the shipment with the same items for a fee of \u20ac10 once it has been returned to us. This can sometimes take several weeks, and the quality is often not as high by then. <strong>If a re-payment is refused, no refund will be issued<\/strong>.<\/p>\n\n\n\n<p><br><strong><b>Important: Every shipment is sent with a tracking option, and an email with the tracking link is always automatically sent, and the tracking link is listed in the customer account for every shipped order<\/b>.<\/strong><\/p>\n\n\n\n<p class=\"translation-block\">Delivery services often don't leave a collection card when a shipment is left at a pickup point! It's essential to check the tracking link regularly, ideally every day. If there's no update on the tracking page after more than 3 business days, you should contact customer service.<\/p>\n\n\n\n<p>If a shipment is returned because the delivery service demonstrably made a mistake, we will resend new goods at our own expense.<\/p>\n\n\n\n<p>If a shipment does not arrive because it was lost or stolen, and this is confirmed by the delivery service, we will resend it at our own expense.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchange<\/h2>\n\n\n\n<p>Exchanges are generally excluded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Warranty<\/h2>\n\n\n\n<p>We offer no guarantee regarding any effect of the live sclerotia (vital giant spores).<\/p>\n\n\n\n<p>Should the heating mat not work or the spoons be damaged, please send an email with a photo of the packaging and the damaged product to:<\/p>\n\n\n\n<p>info@thortrueffel.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Bitte aufmerksam lesen! \u00dcbersicht Frischprodukte sind von der R\u00fccknahme und R\u00fcckerstattung grunds\u00e4tzlich ausgenommen! Zus\u00e4tzlich sind ausgenommen: Erneuter Versand Wenn eine Sendung zur\u00fcck kommt, weil der Kunde sie nicht von einer Abholstelle abgeholt hat oder eine falsche, unvollst\u00e4ndige oder nicht-nutzbare Adresse angegeben hat, versenden wir die Sendung mit den gleichen gegen eine Zahlung von 10 Euro [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thortrueffel.com\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thortrueffel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thortrueffel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thortrueffel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thortrueffel.com\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":4,"href":"https:\/\/thortrueffel.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":205,"href":"https:\/\/thortrueffel.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/205"}],"wp:attachment":[{"href":"https:\/\/thortrueffel.com\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}